BOOKING POLICY

ACCOMMODATION TERMS & CONDITIONS
Terms and Conditions incorporate the basis upon which accommodation reservations are accepted by Hilton Beachfront Motel Port Lincoln. All registered guests must be a minimum of 18 years of age. All bookings made directly or via participating websites or travel agents with Hilton Beachfront Motel Port Lincoln are made subject to these terms and conditions. The person making the booking will be deemed to have accepted these terms and conditions on behalf of the guest who will be staying. It is the booker’s responsibility to ensure these terms and conditions are passed onto the person or person’s staying. For the comfort of all our guests, we ask that noise is kept to a minimum so everyone can enjoy a peaceful and comfortable stay. We request that any visitors leave rooms by 10pm evening. Please also extend this courtesy to our neighbours when entering and exiting the building or car park.

QUOTES
Rates and room availability is subject to change daily. All group rates and room types are quoted based on availability as of the time and date quoted. Additional group terms and conditions are applicable.

RATES
All rates sold are in Australian dollars and include GST.

Rates are based on twin share occupancy and are sold on a per room, per night basis. Hilton Beachfront Motel Port Lincoln reserve the right to amend rates that have been displayed at an incorrect value due to human or automatic distribution errors. Special rates for bookings sold for a minimum night’s stay will be void should the booking be changed to a lesser number of nights. The available rate will then revert to the advertised nightly rate at that time.

CANCELLATIONS AND NO SHOWS
Bookings made at the Hilton Beachfront Motel Port Lincoln may be cancelled up to 2pm (motel time), 72 hours prior to arrival without penalty.

Any cancellations within 72 hours prior to arrival are subject to one (1) full night’s accommodation charge.

During high demand and special event periods extended cancellation periods may apply.

Bookings for multiple rooms/groups or extended stays may be required to pay higher deposits and be subject to extended cancellation periods (14 days).

No Show bookings will incur the first night’s accommodation charge. The motel will attempt to contact all no-show bookings however if we are unable to make contact with the guest(s) within a reasonable time frame, the remainder of their stay will be cancelled.

RESERVATION PROCESS
When making a reservation Hilton Beachfront Motel Port Lincoln reserve the right to acquire the following personal information relating to the future guest and the booker.
– Guest(s) full name(s)
– Contact number
– Email address
– A valid credit card number to guarantee the reservation (incl. exp, ccv and card holder name)- Booker name & contact number
– Company organisation or government department details

Bookings will only be deemed as guaranteed with a valid credit card, deposit or chargeback authorisation and the payment of the first night’s tariff.

Confirmations will be provided wherever possible for all bookings outlining our Terms & Conditions. Rates are subject to change if any details relating to your booking are amended, for example your dates of stay, your room type or the number of persons staying under your booking. Bookings which are quoted based on a minimum number of nights will be subject to a rate change should the number of nights decrease.

ARRIVAL
Check-in time is from 2pm (14:00). Guests arriving earlier may be granted access prior to 2pm, subject to availability and at the motel’s discretion. The registered guests(s) must complete the guest registration on arrival, or via the online link sent prior to arrival, and make payment for any outstanding accommodation charges. The motel requires disclosure of all guest names staying in the room at the time of check in.

DEPARTURE
Check-out time is prior to 10am (10:00) – late check-out after this time may incur additional fees up until 12pm (12:00), thereafter an extra night’s charge may apply. Any late check out requests are subject to availability, arranged at the motel’s discretion and are not guaranteed.

CREDIT CARD AUTHORISATION
The registered guest may be required to provide a credit card pre-authorisation at check-in which provides authority for payment of accommodation and incidentals over the duration of the stay.

PHOTO IDENTIFICATION
Valid photo identification (ID) matching the name of the registered guest within the reservation must be presented at time of check-in. ID must be provided for all online bookings and vouchers being redeemed. This is required in order to verify your identity for motel security purposes and to protect the credit card holder. A valid Australian driver’s license, Australian issued Proof of Age Card or an International Passport are all acceptable forms of photo identification. This ID may be copied and securely stored as record that we have verified the registered guest. As per our privacy policy, any personal information collected will be securely stored.

METHOD OF PAYMENT
Settlement of accounts must be made on arrival. Hilton Beachfront Motel Port Lincoln accept Cash, Visa and MasterCard.

All bond rooms are subject to a visual inspection of the room on departure prior to refunding the bond. Payments made by cash or EFTPOS (cheque or savings account) will not incur additional fees. Cheques will only be accepted when presented a minimum of 14 days prior to arrival.

If a guest departs without settling their account the motel reserves the right to charge their card. Should the payment method decline, the motel will attempt contact to seek alternative payment. Should payment not be provided within 24 hours, further action will then be taken.

LATE CHARGES
Any additional undeclared purchases or delayed charges including food and beverages through late processing or non-disclosure, the motel reserves the right to charge to the credit card provided on check in.

ROOM ALLOCATIONS & SPECIAL REQUESTS
Whilst the motel will attempt to accommodate requests wherever possible, the motel does not guarantee special requests such as specific room numbers, bedding configurations, floor allocations or views. If an allocated room is no longer available at the time of check-in, for whatever reason, Hilton Beachfront Motel Port Lincoln will provide an alternative substitute room of equal or greater value. Should the motel not be able to provide a room due to circumstances beyond their control, Hilton Beachfront Motel Port Lincoln will relocate guests to a nearby motel of similar standard (including transportation) or alternatively offer a refund.

HOUSEKEEPING SERVICING
Rooms are serviced daily between 9am and 2pm, excluding Sundays and Public Holidays.  If there is a ‘do not disturb’ sign on the door up until and past 2pm, no servicing will be provided.

Housekeeping are able to supply additional towels and amenities upon request. During room servicing guest will not be permitted access to their rooms without verified access via their room key. Housekeeping will not service a room should it be deemed excessively messy. Personal items left on beds or cupboards preventing cleaning or making of beds will not be moved by the housekeeping team and may result in a limited servicing of the room. If you have any allergies, sensitivities or intolerance to, but not limited to: a particular fabric, material, cleaning product or food, it is the individuals responsibility to advise motel management prior to arrival.

WIFI

Complimentary public network available across the motel. The motel does not accept any responsibility nor provides any form of compensation for service interruptions or faults beyond our control.

EXTRA PERSON POLICY
Rooms are sold on a twin share basis, charges are applicable for additional guests. Extra person room rates will be charged daily on a room only basis unless otherwise arranged. Guests will automatically be charged a fee if extra people are deemed to be staying without prior consent. The motel has strict maximum occupancy limits on their rooms.

PET POLICY
Hilton Beachfront Motel Port Lincoln do not permit animals on premises at any time, except for registered guide dogs. Guide Dogs are required to be harnessed in public areas. Please advise ahead of time if you will be travelling with a Guide Dog. Should animals be found in rooms or on the premises, guests will be asked to leave.

SMOKING POLICY
Hilton Beachfront Motel Port Lincoln is a non-smoking establishment – smoking is not permitted in any inside areas. Smoking is only permitted in designated smoking zones outside the motel. A penalty fee of up to $200 will be charged to any guest found to have breached the no smoking rules of the property.

DAMAGES, BREAKAGES & ADDITIONAL CLEANING
The registered guest is responsible and will be held accountable for any breakages or damage incurred within their room or within the associated venue including those by third parties. The motel reserves the right to process any additional charges incurred to the credit card provided at check in. Hilton Beachfront Motel Port Lincoln reserve the right to on charge guests for additional cleaning should one of the following, but not limited to, occur:- Smoking in the room resulting in smoke residue on furnishings- Cleaning and/or replacement cost of soiled beds and/or linen- Vomit- Excessive rubbish- Spills or stains to carpet- Flooding of rooms from negligent activity – The use of cooking equipment in rooms is prohibited- Damage or removal of motel property- Inappropriate use of motel property resulting in damage

CAR PARKING
Parking spaces are not allocated or guaranteed, and guests agree to enter the car park at their own risk. Hilton Beachfront Motel Port Lincoln s do not accept any responsibility for damages or loss to property or property belonging to a third party within the carpark.

EVICTION
Hilton Beachfront Motel Port Lincoln may evict a guest or visitors at their discretion at any time should their behaviour or actions be the following (but not limited to); – Inappropriate or offensive behaviour- Intoxication – Overcrowding – when the number of persons in the room or balcony exceeds the capacity- Throwing of objects over balconies or from windows- Physical or verbal abuse or assault towards motel representatives  or other guests- Wilful damage to Hilton Beachfront Motel – Any incident for which the police need to be called onto the premises– Any behaviour posing a safety threat to others- Ignoring requests to reduce excessive noise (music or other noise)

CHILD & INFANT POLICY
The motel considers for the purpose of charging a child to be 16 years and under. Children and/or infants sharing a room with their parent or guardian may do so free of charge when: using existing bedding and when not exceeding the maximum occupancy for the given room type. Children and infants may not stay in any room without an accompanying parent or guardian. Additional charges will apply if extra beds or linen (including rollaways or sofa beds) are required. These are charged at the extra person rate on a room only basis, unless otherwise stipulated. Cots and cot linen are available free of charge. Hilton Beachfront Motel Port Lincoln do not permit unaccompanied minors to stay in our room for safety reasons. Hilton Beachfront Motel Port Lincoln do not accept any responsibility for injury caused by an unsupervised minor in the room, nor do we provide the service of supervising a minor during their stay. If a registered or non-registered guest is found to be under the age of eighteen (18-years) and is not accompanied by a parent or guardian Hilton Beachfront Motel Port Lincoln may immediately cancel the booking and the full booking amount will be forfeited. If a person under the age of eighteen (18-years) who is not a registered guest is known to be staying alone in the room without a registered parent or guardian, they will be asked to leave and the booking fee subsequently forfeited.

PHOTOGRAPHS & DESCRIPTIONS
Whilst care is taken to ensure that photos and description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion removed from service. If any feature or facility is essential to you in choosing a particular room, we highly recommend speaking to one of our reservation specialists who can assist in your decision-making process. Descriptions are based on information available at the time of publishing and may vary or change at any time. Maps and location photographs are shown for general information only and highlight places of interest in surrounding areas. Actual rooms occupied may vary in décor and inclusions from those shown in photographs. Hilton Beachfront Motel Port Lincoln accept no responsibility for errors made in publications produced by 3rd parties.

RIGHT OF ENTRY
In the event that Hilton Beachfront Motel Port Lincoln have a legitimate cause for concern, or if the guest has not been seen nor been contactable over a period of time, or if the room has been unable to be serviced for more than three (3) consecutive days, the room may be entered by a motel representative to ensure the safety and comfort of the guest is in order.

RIGHT TO REFUSE ENTRY
Hilton Beachfront Motel Port Lincoln reserve the right to refuse a guest entry to the motel including accommodation for any reason whatsoever including where the guest has engaged in conduct on a previous occasion adverse to the motel. It is at Management’s discretion to refuse entry.

SECURITY & LOSS PREVENTION
Management and staff work hard to provide a safe and secure environment. We do everything possible to ensure a secure environment is maintained and we ask that our guests do also. Hilton Beachfront Motel Port Lincoln take no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises.

LOST PROPERTY
Lost property found on the premises is logged and kept in a secure location for a period of three (3) months. Thereafter items are either disposed of or donated to charity. Hilton Beachfront Motel Port Lincoln accept no responsibility for contacting individuals in relation to lost property. Perishable items retrieved from rooms after check out are only held until close of business that day. Claimed items can be collected from the motel with valid identification or alternatively the motel can arrange postage on behalf of the guest at their expense. The motel uses the service offered by Australia Post entitled Cash on Delivery (COD) .The motel accepts no responsibility for items sent via post once the item has been delivered to the local post office.

GROUP RESERVATIONS
In addition to these here stated terms and conditions, group bookings are also subject to specific group terms and conditions which will be issued as part of the enquiry process. These additional terms must be agreed upon before group bookings are confirmed.

USE OF INFORMATION
By staying at Hilton Beachfront Motel Port Lincoln, you consent and authorize the motel to collect, use and disclose your personal information for the purposes of administering and providing you with services associated with your booking. This consent maybe used for the purpose of informing you about offers and promotions which relate to the Hilton Beachfront Motel Port Lincoln, and will not disclose any information you have provided to us in confidence or to any person other than a related body corporate without your prior written consent.

3rd PARTY CREDIT CARD AUTHORISATION & CHARGEBACKS
A 3rd party credit card authority form or chargeback is a written consent of costs that can be charged back to a nominated credit card or approved company account. Hilton Beachfront Motel Port Lincoln require all 3rd party credit card forms and chargebacks to be received in writing prior to arrival. Should no authority be received in writing prior to check out, the registered guest will be held accountable to settle all charges at that time. It is the guest’s responsibility to arrange their own method of payment, be that in the form of a chargeback, an authority form or a purchase order. Should a chargeback not cover ‘all’ charges then the registered guest is required to provide a credit card or bond to guarantee incidentals. Invoicing to a company or agency can only be arranged if an approved credit application has been submitted and approved.

3RD PARTY BOOKING AGENTS
It is the responsibility of the booker to ensure the motel’s Terms and Conditions are communicated to the client. If you have booked via a 3rd party website, company or travel agent, it is strongly recommended that you familiarize yourself with the motel’s Terms and Conditions prior to your stay. Any cancellations or amendments to bookings made via a 3rd party website, company or travel agent must be made directly with the affiliate. The 3rd party will then advise the motel. The motel will not cancel or amend bookings without written notification from the 3rd party booking agent.

DISCLOSURE
We do our best to ensure reservation arrangements are satisfactory, however, Hilton Beachfront Motel Port Lincoln do not accept any liability for any loss financial or otherwise, travel delay, injury, damage, additional expenses or inconvenience caused directly or indirectly by any events which are beyond our control. These include, but not limited to, flight delays or cancellations, civil disturbance, defects in vehicles, strikes, theft, acts of terrorism, natural disaster, war, fire, floods, acts of God, acts of Government or of any other authorities, changes to Government regulations, accident to or failure of machinery or equipment, maintenance requirements or industrial action.